Shipping policy

Thank you for shopping with us! Below you’ll find everything you need to know about how we ship your orders.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Please note that processing times may increase during peak seasons or promotional periods.

Shipping Rates

Shipping costs are calculated at checkout at selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Estimated Delivery Times

• Local Delivery: 1–5 business days

• By Post Office 2-10 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues.

Incorrect Addresses

Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrect addresses provided at checkout.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 1 days of the delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Shipping Restrictions

Some items may not be available for shipping to certain locations. If we are unable to ship your order, we will notify you promptly .

Contact Information

If you have any questions about your order or shipping, please contact us:

Email: info.creagravure@gmail.com
Business Name: Creagravure Ltd

Call on : +230 57840980
Business Hours: 9:15- 4:30